ATU-CPAC Internal Quality Assurance Standards

Standards for Internal Review, Monitoring, Sampling, Verification, Corrective Action, and Continuous Improvement

Summary

The ATU-CPAC Internal Quality Assurance Standards provide a comprehensive framework for ensuring that approved providers, accredited institutes, and authorized assessment centers internally monitor and verify the quality of delivery, assessment, assessor decisions, learner evidence, result approval, certificate eligibility, and compliance.

These standards ensure that results are not submitted and certificates are not requested until assessment evidence, marking decisions, records, and quality assurance checks have been properly reviewed.

Through systematic IQA planning, sampling, assessor monitoring, standardization, corrective action, reporting, management review, and continuous improvement, ATU-CPAC strengthens the credibility of ATU-issued professional certifications, assessed certificates, and approved training programs.

Purpose of the Standards

The ATU-CPAC Internal Quality Assurance Standards define the requirements for planning, implementing, recording, reviewing, and improving internal quality assurance activities within approved providers, accredited institutions, authorized assessment centers, professional certification programs, and assessed training programs.

These standards are intended to ensure that training delivery, assessment design, assessment decisions, learner evidence, assessor performance, certificate eligibility, provider operations, and program implementation are internally monitored and verified before final results or certificate requests are submitted.

Internal Quality Assurance, known as IQA, is a key control that protects the credibility, consistency, fairness, reliability, transparency, and integrity of ATU-CPAC-governed programs and ATU-issued credentials.

ATU-CPAC regulates and governs IQA requirements, while all certificates and professional certifications remain issued in the name and under the authority of the Arab Trainers Union.

Standard 1: IQA Governance and Responsibility

1.1 IQA Requirement

Every approved provider, accredited institute, and authorized assessment center delivering ATU-CPAC-governed programs must operate a documented internal quality assurance system.

1.2 IQA Responsibility

The provider must appoint one or more qualified persons responsible for internal quality assurance.

This shall include:

Internal Quality Assurer
Quality Assurance Officer
Program Quality Coordinator
Assessment Quality Reviewer
IQA Committee
Academic or Professional Standards Committee

1.3 Independence and Objectivity

Internal quality assurance must be conducted objectively and must avoid conflict of interest.

Where possible, the person conducting IQA should not be the same person who delivered the training or made the original assessment decision for the sampled learner evidence.

1.4 IQA Authority

Internal quality assurers must have sufficient authority to:

Review assessment tools
Sample learner or candidate evidence
Review assessor decisions
Request corrections
Require reassessment where needed
Delay result submission where evidence is insufficient
Recommend corrective action
Report quality concerns to provider management
Escalate serious issues to ATU-CPAC where required

1.5 IQA Accountability

The provider remains responsible for ensuring that IQA is implemented effectively and that all results submitted to ATU-CPAC are accurate, verified, and supported by evidence.

Compliance Evidence

The provider should maintain:

IQA policy
IQA responsibility matrix
IQA appointment records
IQA committee terms of reference where applicable
IQA job descriptions
Conflict of interest declarations
IQA reporting lines
Management approval records
IQA annual plan

Standard 2: IQA Policy and Procedures

2.1 IQA Policy Requirement

The provider must maintain a documented IQA policy that explains how internal quality assurance is planned, conducted, recorded, reported, and improved.

2.2 Required IQA Procedure Areas

The IQA procedure should cover:

IQA roles and responsibilities
IQA planning
Assessment tool review
Sampling strategy
Evidence review
Assessor monitoring
Standardization
Feedback to assessors
Corrective action
Result approval
Recordkeeping
Escalation of concerns
Malpractice reporting
Complaints and appeals linkage
Continuous improvement

2.3 Communication of IQA Requirements

All trainers, assessors, program coordinators, and relevant administrative staff must understand the IQA requirements that apply to their role.

2.4 Review of IQA Policy

The IQA policy must be reviewed periodically and updated where required to reflect changes in ATU-CPAC standards, program requirements, delivery methods, or assessment procedures.

Compliance Evidence

The provider should maintain:

IQA policy
IQA procedure manual
Staff orientation records
Assessor guidance documents
IQA process flowchart
IQA review records
Updated policy versions
Staff acknowledgment records
Version control records

Standard 3: IQA Planning

3.1 IQA Plan Requirement

The provider must prepare an IQA plan for each approved program, assessment cycle, certification pathway, or assessed training program.

3.2 IQA Plan Components

The IQA plan should define:

Programs to be reviewed
Assessment tools to be reviewed
Learner or candidate evidence to be sampled
Assessors to be sampled
Delivery groups to be sampled
Assessment methods to be sampled
Timing of IQA activities
Sampling percentage or sampling rationale
High-risk areas
Responsible IQA personnel
Reporting timeline
Corrective action follow-up arrangements

3.3 Risk-Based Planning

IQA planning should consider risk factors such as:

New program
New provider or branch
New trainer or assessor
New assessment method
Online or remote assessment
High candidate numbers
Low pass rates
Very high pass rates
Previous non-compliance
Complaints or appeals
Malpractice concerns
Borderline results
Practical or high-stakes assessment

3.4 Coverage Over Time

The IQA plan must ensure that over time all programs, assessors, assessment methods, delivery modes, and learner groups are subject to internal quality assurance review.

Compliance Evidence

The provider should maintain:

Annual IQA plan
Program-level IQA plans
Risk assessment records
Sampling schedule
IQA coverage map
Assessor sampling plan
Assessment method sampling plan
Group sampling records
IQA calendar

Standard 4: Assessment Tool Review

4.1 Pre-Use Review

Assessment tools must be internally reviewed before use to confirm that they are valid, clear, fair, aligned with learning outcomes or competencies, and appropriate to the program level.

4.2 Assessment Tool Review Areas

The IQA review should examine whether assessment tools:

Match the approved program specification
Assess the intended learning outcomes or competencies
Use clear instructions
Include suitable evidence requirements
Include appropriate assessment criteria
Include rubrics or marking guides
Are fair and accessible
Are appropriate to the candidate level
Avoid bias or misleading wording
Include secure administration controls where required

4.3 Review of Marking Guidance

Marking schemes, rubrics, answer keys, observation checklists, and assessor guidance must be reviewed before use.

4.4 Approval Before Use

Assessment tools should not be used until they have been internally approved and version controlled.

Compliance Evidence

The provider should maintain:

Assessment tool review forms
Assessment approval records
Rubric review records
Marking guide review records
Learning outcome mapping
Competency mapping
Assessment version control log
Assessment revision records
IQA approval sign-off

Standard 5: Sampling Strategy

5.1 Sampling Requirement

Internal quality assurance must include sampling of assessment decisions, learner evidence, candidate submissions, assessor feedback, and records.

5.2 Sampling Coverage

Sampling should cover:

Different programs
Different assessors
Different trainers
Different learner groups
Different assessment methods
Different delivery modes
Different locations or branches
Different certificate types
Different result categories

5.3 Risk-Based Sampling

Higher sampling levels should be applied where risk is higher.

High-risk cases shall include:

New assessors
New programs
First delivery cohort
Borderline results
Failed or referred cases
High-scoring cases
Complaints or appeals
Assessment irregularities
Remote or online assessments
Practical assessments
Portfolio assessments
Large candidate cohorts

5.4 Minimum Sampling

The provider must define a minimum sampling requirement suitable for the scale, risk, and nature of the program. ATU-CPAC shall require additional sampling where needed.

5.5 Sampling Rationale

The provider must record why specific samples were selected and how the sample provides sufficient assurance of assessment quality.

Compliance Evidence

The provider should maintain:

Sampling strategy
Sampling plan
Sampling rationale
Sample selection records
Learner evidence samples
Assessor decision samples
Borderline review records
Failed case review records
High-achievement sample records
Sampling coverage report

Standard 6: Review of Learner and Candidate Evidence

6.1 Evidence Review Requirement

IQA must review learner or candidate evidence to confirm that assessment decisions are supported by sufficient, authentic, current, valid, and relevant evidence.

6.2 Evidence Quality

The internal quality assurer should check whether evidence is:

Sufficient
Authentic
Current
Relevant
Clearly linked to criteria
Properly submitted
Properly assessed
Properly recorded
Suitable for the certificate or certification outcome

6.3 Authenticity Checks

IQA should confirm that learner evidence includes authenticity controls where required, such as learner declarations, source acknowledgements, AI use declarations, or assessor confirmation.

6.4 Evidence Gaps

Where evidence is insufficient or unclear, the IQA must require further assessment, clarification, reassessment, or corrective action before results are finalized.

Compliance Evidence

The provider should maintain:

Sampled learner evidence
Candidate submissions
Portfolio samples
Practical assessment records
Observation records
Authenticity declarations
AI use declarations where applicable
IQA evidence review forms
Evidence gap reports
Corrective action records

Standard 7: Review of Assessment Decisions

7.1 Decision Review Requirement

IQA must review assessment decisions to confirm that assessors applied the approved criteria correctly and consistently.

7.2 Decision Review Areas

IQA should check whether:

The assessment decision matches the evidence
The rubric was applied correctly
The marking is accurate
The assessor feedback is appropriate
The decision is fair and unbiased
Borderline cases were handled properly
Resubmissions were assessed correctly
Results were recorded accurately
Decisions are consistent across assessors

7.3 Result Categories

IQA should verify result categories such as:

Pass
Fail
Achieved
Not achieved
Competent
Not yet competent
Referred
Resubmission required
Deferred
Distinction or merit where approved

7.4 Correction of Decisions

Where an assessment decision is not supported by evidence or criteria, the IQA must require correction before final approval.

Compliance Evidence

The provider should maintain:

IQA decision review forms
Assessment decision records
Marking sheets
Rubrics
Assessor feedback records
Result sheets
Borderline review records
Reassessment records
Corrected result records
IQA sign-off records

Standard 8: Assessor Monitoring and Support

8.1 Assessor Monitoring Requirement

The provider must monitor assessor performance to ensure assessment decisions are valid, reliable, fair, and consistent.

8.2 Assessor Monitoring Activities

Assessor monitoring shall include:

Sampling marked work
Reviewing feedback quality
Observing assessment activity
Reviewing practical assessment records
Comparing assessor decisions
Conducting standardization meetings
Reviewing appeal outcomes
Reviewing complaints involving assessment
Reviewing assessor CPD
Providing assessor feedback

8.3 Assessor Feedback

The IQA must provide clear and constructive feedback to assessors, including strengths, areas for improvement, required corrective action, and development needs.

8.4 Assessor Development

Where weaknesses are identified, the provider must provide training, mentoring, standardization, or additional support to improve assessor performance.

8.5 Assessor Approval Review

Assessor approval shall be reviewed, limited, suspended, or withdrawn where assessment quality concerns are serious or repeated.

Compliance Evidence

The provider should maintain:

Assessor monitoring records
Assessor feedback forms
Assessor observation records
Assessor CPD records
Standardization meeting records
Performance review records
Corrective action records
Assessor development plans
Assessor approval status records

Standard 9: Standardization of Assessment

9.1 Standardization Requirement

Standardization activities must be conducted to ensure that assessors understand and apply assessment criteria consistently.

9.2 Standardization Timing

Standardization should take place:

Before assessment begins
During assessment cycles where needed
After assessment where inconsistencies are identified
When new assessors are appointed
When new programs or assessments are introduced
When rubrics or criteria are revised
After appeals or complaints identify inconsistency

9.3 Standardization Activities

Standardization shall include:

Review of assessment criteria
Review of sample learner work
Joint marking exercises
Comparison of assessor decisions
Discussion of borderline cases
Review of feedback examples
Clarification of rubrics
Review of assessment conditions
Updates on ATU-CPAC requirements

9.4 Standardization Records

All standardization activities must be recorded and used to improve consistency.

Compliance Evidence

The provider should maintain:

Standardization meeting agenda
Standardization attendance records
Sample marking exercises
Standardization minutes
Agreed marking interpretations
Borderline case guidance
Assessor action points
Updated assessor guidance
Follow-up records

Standard 10: IQA of Training Delivery

10.1 Delivery Review Requirement

IQA should review training delivery where the program leads to an assessed certificate, professional certification preparation, or ATU-CPAC-governed outcome.

10.2 Delivery Review Areas

IQA of delivery should examine whether:

The approved program specification is followed
Learning outcomes are covered
Training materials are used correctly
Delivery hours or duration are met
Learners are engaged
Trainer performance is appropriate
Learner support is provided
Assessment requirements are explained
Attendance and participation are recorded
Delivery is consistent across groups and locations

10.3 Trainer Observation

Trainer observation shall be used to evaluate instructional quality, learner engagement, content accuracy, professional conduct, and alignment with the approved program.

10.4 Learner Feedback

Learner feedback should be reviewed as part of internal quality assurance and continuous improvement.

Compliance Evidence

The provider should maintain:

Delivery monitoring reports
Trainer observation forms
Session observation records
Learner feedback forms
Attendance records
Participation records
LMS activity records where applicable
Delivery improvement plans
Trainer feedback records

Standard 11: IQA of Online and Blended Delivery

11.1 Digital Delivery Review

Where programs are delivered online or through blended learning, IQA must confirm that the digital learning environment supports effective learning, assessment, recordkeeping, and learner support.

11.2 Online Learning Review Areas

IQA should review:

Platform access
Learning material availability
Learner participation tracking
Assessment submission tracking
Communication channels
Technical support
Online attendance records
Digital evidence storage
Data protection controls
Accessibility arrangements

11.3 Online Assessment Review

IQA must check that online assessments are secure, traceable, fair, and aligned with approved assessment requirements.

11.4 Technical Issues

Technical incidents affecting delivery or assessment must be recorded, reviewed, and resolved.

Compliance Evidence

The provider should maintain:

LMS review reports
Platform access records
Learner activity logs
Online assessment logs
Digital submission records
Technical support records
Online attendance records
System incident records
Digital evidence archive
Data protection records

Standard 12: Result Verification and Approval

12.1 Result Verification Requirement

Assessment results must be verified through IQA before being submitted to ATU-CPAC or used for certificate eligibility decisions.

12.2 Result Approval Checks

The IQA must check that:

Learner or candidate registration is complete
Eligibility requirements are met
Attendance or participation requirements are met where applicable
Assessment evidence is complete
Assessment decisions are accurate
Rubrics were applied correctly
IQA sampling is completed
Corrective actions are closed
No unresolved malpractice issue exists
Result records are complete and accurate

12.3 Certificate Eligibility Sign-Off

For assessed training programs and professional certifications, IQA must confirm certificate eligibility before certificate requests are submitted.

12.4 Withholding Results

Results should be withheld where evidence is insufficient, assessment decisions are unreliable, malpractice is unresolved, or required quality assurance has not been completed.

Compliance Evidence

The provider should maintain:

Result verification checklist
IQA result approval records
Certificate eligibility checklist
Corrective action closure records
Result sheets
Certificate request records
IQA sign-off records
Withheld result records
Final approval records

Standard 13: Corrective Action and Improvement

13.1 Corrective Action Requirement

Where IQA identifies non-compliance, weakness, inconsistency, or risk, the provider must implement corrective action.

13.2 Corrective Action Areas

Corrective action shall relate to:

Assessment tool revision
Re-marking
Reassessment
Assessor guidance
Trainer support
Standardization
Recordkeeping improvement
Learner communication
Security controls
Digital platform improvements
Certificate request correction
Malpractice prevention

13.3 Corrective Action Plan

Corrective action plans must define:

Issue identified
Required action
Responsible person
Deadline
Evidence required
Follow-up method
Completion status
IQA verification

13.4 Verification of Completion

The IQA must verify that corrective actions have been completed effectively before results or certificate requests are finalized.

Compliance Evidence

The provider should maintain:

Corrective action forms
Corrective action log
Evidence of correction
Re-marking records
Reassessment records
Revised assessment tools
Staff training records
Follow-up review records
Closure sign-off records

Standard 14: IQA Reporting

14.1 IQA Report Requirement

The provider must produce IQA reports that summarize findings, risks, decisions, corrective actions, and improvement recommendations.

14.2 IQA Report Content

An IQA report should include:

Program or assessment reviewed
Date of review
IQA personnel
Sample selected
Sampling rationale
Evidence reviewed
Findings
Strengths
Areas for improvement
Non-compliance identified
Corrective actions required
Result approval decision
Follow-up requirements
Final IQA conclusion

14.3 Reporting to Management

IQA findings must be reported to provider management or the relevant quality committee to support oversight and continuous improvement.

14.4 Reporting to ATU-CPAC

Where required, IQA reports must be made available to ATU-CPAC for monitoring, audit, EQA, certificate approval, or renewal review.

Compliance Evidence

The provider should maintain:

IQA reports
Program quality reports
Assessor review reports
Management reports
Quality committee minutes
ATU-CPAC submission records
Corrective action follow-up reports
Annual IQA summary report

Standard 15: IQA Records and Documentation

15.1 Recordkeeping Requirement

All IQA activities must be documented clearly, securely, and accurately.

15.2 Required IQA Records

IQA records shall include:

IQA plans
Sampling records
Assessment tool reviews
Learner evidence review forms
Assessor monitoring records
Standardization records
IQA reports
Corrective action records
Result approval records
Certificate eligibility sign-off
Trainer observation reports
Delivery monitoring records
EQA follow-up records

15.3 Confidentiality

IQA records must be handled confidentially, especially where they include learner data, assessor performance, complaints, appeals, malpractice, or assessment results.

15.4 Record Retention

IQA records must be retained for the period required by ATU-CPAC policy, applicable law, or provider agreement.

Compliance Evidence

The provider should maintain:

IQA records archive
Secure storage evidence
Access control records
Retention schedule
Data protection records
IQA document index
Version control logs
Disposal records where applicable

Standard 16: IQA and Malpractice Control

16.1 Malpractice Monitoring

IQA must support the identification, prevention, investigation, and correction of malpractice and maladministration.

16.2 Malpractice Indicators

IQA should monitor indicators such as:

Similar learner submissions
Unusual assessment patterns
Very high or very low pass rates
Missing evidence
Inconsistent marking
Unauthorized assessment changes
Unclear identity verification
Late or altered records
Complaints about assessment fairness
Suspected AI misuse where prohibited

16.3 Escalation

Serious malpractice or maladministration concerns must be escalated to provider management and to ATU-CPAC where required.

16.4 Result Protection

Results affected by suspected malpractice must not be finalized until the matter is reviewed and resolved.

Compliance Evidence

The provider should maintain:

Malpractice monitoring records
Malpractice reports
Investigation records
Evidence comparison records
AI use review records where applicable
Escalation records
Result hold records
Corrective action records
Final decision records

Standard 17: IQA and Complaints and Appeals

17.1 Link to Complaints

IQA must consider complaints related to training quality, assessment administration, assessor conduct, feedback quality, learner support, or certificate eligibility.

17.2 Link to Appeals

IQA must review appeals data to identify assessment inconsistencies, procedural weaknesses, or quality risks.

17.3 Appeal Evidence Review

Where an appeal relates to assessment, IQA records shall be reviewed to confirm whether the assessment decision was valid, reliable, fair, and properly recorded.

17.4 Improvement from Complaints and Appeals

Findings from complaints and appeals must be used to improve program delivery, assessment design, assessor guidance, learner communication, and quality assurance procedures.

Compliance Evidence

The provider should maintain:

Complaints records
Appeals records
IQA review notes
Appeal evidence review records
Complaint trend analysis
Corrective action records
Improvement records
Communication records
Final outcome records

Standard 18: IQA Personnel Competence

18.1 IQA Competence Requirement

Internal quality assurers must have appropriate knowledge, skills, experience, and authority to review assessment and quality assurance activities.

18.2 IQA Knowledge Areas

IQA personnel should understand:

ATU-CPAC standards
Program specifications
Learning outcomes
Competency frameworks
Assessment principles
Rubrics and assessment criteria
Sampling methods
Assessor monitoring
Standardization
Corrective action
Recordkeeping
Data protection
Complaints and appeals
Malpractice procedures

18.3 IQA Approval

IQA personnel must be approved by the provider and, where required, by ATU-CPAC.

18.4 IQA Continuing Professional Development

IQA personnel must maintain competence through CPD, standardization, quality assurance training, professional updating, and review of ATU-CPAC requirements.

Compliance Evidence

The provider should maintain:

IQA CVs
IQA qualification records
IQA approval records
IQA training records
CPD records
Standardization records
Performance review records
Conflict of interest declarations
ATU-CPAC approval records where required

Standard 19: Management Review and Continuous Improvement

19.1 Management Review

Provider management must review IQA findings regularly to ensure that quality risks are addressed and improvement actions are implemented.

19.2 Review Inputs

Management review should consider:

IQA reports
Assessment outcomes
Pass and fail rates
Learner feedback
Trainer feedback
Assessor feedback
Complaints and appeals
Malpractice cases
EQA findings
Audit findings
Corrective action status
Program review outcomes
Certificate request issues

19.3 Improvement Planning

Management must use IQA findings to improve:

Program design
Delivery quality
Assessment tools
Assessor performance
Learner support
Records management
Certificate eligibility controls
Digital learning systems
Provider policies and procedures

19.4 Monitoring Improvements

Improvement actions must be monitored until completed and evaluated for effectiveness.

Compliance Evidence

The provider should maintain:

Management review minutes
Quality committee reports
Annual IQA summary
Improvement plans
Corrective action tracking logs
Program review records
Policy revision records
Evidence of implemented improvements
Effectiveness review records

Standard 20: Preparation for External Quality Assurance

20.1 EQA Readiness

The provider must maintain IQA records and evidence in a format suitable for ATU-CPAC external quality assurance, audits, monitoring, and renewal reviews.

20.2 Cooperation with EQA

The provider must cooperate with external quality assurance activities and provide requested documents, records, evidence, and access to relevant staff.

20.3 EQA Follow-Up

Where ATU-CPAC or external quality assurance identifies findings, the provider must implement corrective action and update internal quality assurance procedures accordingly.

20.4 Integration of EQA Findings

EQA findings must be reviewed internally and used to strengthen the provider’s IQA system.

Compliance Evidence

The provider should maintain:

EQA preparation checklist
EQA submission records
External audit reports
EQA findings log
Corrective action plans
Follow-up evidence
Management review of EQA findings
Updated IQA procedures
Renewal review evidence

Internal Quality Assurance Methodology Framework

ATU-CPAC internal quality assurance shall use a combination of the following methodologies according to program type, assessment method, risk level, and provider scope.

Pre-Assessment Verification

IQA reviews assessment tools, rubrics, instructions, and assessment conditions before assessment is conducted.

During-Assessment Monitoring

IQA monitors assessment activity, delivery conditions, assessor performance, learner instructions, and assessment security while assessment is taking place.

Post-Assessment Sampling

IQA samples learner evidence, assessor decisions, feedback, result records, and certificate eligibility evidence after assessment.

Risk-Based Sampling

IQA applies higher sampling where there are higher risks, such as new assessors, new programs, online assessment, complaints, appeals, borderline results, or previous non-compliance.

Assessor Standardization

IQA coordinates activities to ensure assessors apply criteria consistently and fairly.

Corrective Action Verification

IQA verifies that required improvements have been completed before results or certificate requests are approved.

Continuous Improvement Review

IQA uses evidence, data, feedback, complaints, appeals, and EQA findings to improve systems and procedures.

Compliance Rating System

ATU-CPAC shall classify internal quality assurance compliance findings as follows:

Compliant

The IQA system meets the standard and maintains sufficient evidence.

Minor Non-Compliance

The requirement is generally met, but documentation, consistency, sampling, implementation, or recordkeeping requires improvement.

Major Non-Compliance

A key IQA requirement is not met, creating risk to assessment validity, assessor consistency, learner protection, certificate eligibility, or ATU credential credibility.

Critical Non-Compliance

There is serious quality failure, absence of IQA, result approval without evidence, assessment manipulation, ignored malpractice, unauthorized certificate request, data misuse, or conduct that threatens the credibility of ATU-issued credentials.

IQA Decisions and Outcomes

Based on internal quality assurance review, the provider or ATU-CPAC shall recognize or require one or more of the following outcomes:

Assessment tool approved for use
Assessment tool approved with conditions
Assessment tool returned for revision
Assessor decision confirmed
Assessor decision returned for review
Re-marking required
Reassessment required
Additional evidence required
Result approved
Result withheld pending correction
Certificate eligibility confirmed
Certificate request withheld
Corrective action required
Assessor support required
Assessor approval reviewed
Program delivery improvement required
Issue escalated to management
Issue escalated to ATU-CPAC

Obligations of Approved Providers

Approved providers must:

Establish and maintain an IQA system
Appoint competent IQA personnel
Prepare IQA plans
Review assessment tools before use
Sample learner or candidate evidence
Monitor assessor decisions
Conduct standardization
Verify results before submission
Confirm certificate eligibility
Maintain IQA records
Report serious concerns
Implement corrective actions
Use IQA findings for improvement
Cooperate with ATU-CPAC external quality assurance

Obligations of Internal Quality Assurers

Internal quality assurers must:

Apply ATU-CPAC standards objectively
Review assessment tools and criteria
Sample learner evidence
Review assessor decisions
Monitor assessment consistency
Provide feedback to assessors
Identify risks and non-compliance
Require corrective action where needed
Verify completion of corrective action
Protect confidentiality
Declare conflicts of interest
Maintain accurate records
Support continuous improvement
Escalate serious concerns

Obligations of Assessors in Relation to IQA

Assessors must:

Cooperate with IQA review
Provide requested assessment records
Apply assessment criteria consistently
Respond to IQA feedback
Complete corrective actions
Attend standardization meetings
Maintain accurate assessment records
Declare conflicts of interest
Report assessment concerns
Avoid finalizing unsupported decisions

Minimum IQA File Requirements

Each provider should maintain an internal quality assurance file containing:

IQA policy
IQA procedure
IQA responsibility matrix
IQA personnel approval records
IQA annual plan
Program-level IQA plans
Risk assessment records
Assessment tool review forms
Assessment approval records
Sampling strategy
Sampling records
Learner or candidate evidence samples
IQA decision review forms
Assessor monitoring records
Assessor feedback records
Standardization meeting records
Trainer observation records where applicable
Delivery monitoring records
Result verification records
Certificate eligibility sign-off records
Corrective action logs
Corrective action closure evidence
IQA reports
Management review records
Complaints and appeals review records
Malpractice review records
EQA reports and follow-up records
Annual IQA summary report
Version control records